Securing Rideshare Services App - Problems and Solutions
15 Jun

Securing Rideshare Services App - Problems and Solutions

Mahipal Nehra

Securing Rideshare Services App - Problems and Solutions, Development Cost. You all might have heard that everything has a positive and a negative side.

And with the advent of technology and techniques and methods businesses are making it large and taking their services to new heights by providing unique solutions and features via applications.

Although these applications have simplified the day-to-day lives of people and businesses, there are a few negative aspects of it as well, that many businesses fail to address, thus affecting their sales, customers, and revenue negatively.

So, if you are into the ride-sharing business, or you are thinking of developing a rideshare services app, then this blog will surely help you with some of the important pain points that you should be aware of alongwith the solutions to make your business more reliable, secure, and trustworthy.

And without any delay, let us first start with a brief introduction to rideshare services.

Rideshare Services Application- A Brief Introduction

Rideshare services are applications or platforms that allow users to book or request a ride service either by taxi, cab, auto, or any other vehicle.

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It has three primary components or panels, which include the user app, the service provider app, and the business owner or the admin panel, and it works like any other on-demand application.

Uber is a famous example of a rideshare services app in the market.

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These applications provide innumerable benefits, but there are some problems and issues that most businesses face and fail to address, leading to a heavy loss or even might lead you to take down the application from the market.

Problems in Ride-Sharing Services Application

Some of the primary issues that occur in rideshare services apps that most businesses do not look over are as follows -

  • Harassment or Abuse from the Service Providers

  • Unwanted Calls and Messages

  • Accidents and Injuries

Harassment or Abuse from the Service Providers

There are certain times when a user faces situations where they have to deal with abuse (verbal and rarely physical) and harassment, which might lead the users to opt-in to other platforms or discard the app from their devices and build a negative reputation of your business.

Unwanted Calls and Messages

The constant fear of your personal details like your phone number or email id being leaked or accessed by the service providers. And it also happens at times when a user reports issues about being messaged by the service providers, thus threatening them and again affecting your business.

Accidents and Injuries

When the service provider is ill or is opting in for a drink-and-drive situation without worrying about the lives of the passengers, or is in a hurry.

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Although, there are many issues the aforementioned are the primary issues that need to be fixed and taken care of while developing a rideshare services app. But now the question is, what to do next and how to secure rideshare services?

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The answer is, integrating features that are well-planned, developed, and tested to ensure customer safety.

Securing Rideshare Services App

Solutions and Tips to Secure Rideshare Services

So, some of the few important tips and solutions that can collectively help in securing the rideshare services app are -

1. Background Checks

2. Live Tracking of the Service Providers

3. Phone Number Anonymization

4. Ratings and Feedback

5. Trusted Contacts

6. The SOS Feature

Background Checks

Proper screening, verification, and validation of the identity of the drivers by checking their documents and driving history. And you can also organize tests and exams to monitor the drivers and only validate those who pass the screening.

Live Tracking of the Service Providers

This will help you know the location of each driver working with your platform, and in case of any emergency, with the help of the admin panel, you can track the live location of the service provider to ensure customer safety.

Phone Number Anonymization

This helps in masking/hiding the phone numbers of the users, which helps in connecting calls between the service providers and the users without any hesitation and fear of receiving unwanted calls and messages, thus securing the user’s identity and preventing misuse of the sensitive customer data.

Ratings and Feedback

It is one of the most common features of every on-demand application that everyone underestimates. With this feature, the user can rate and review the services, and when a driver or a service provider gets too many negative reviews and feedback, integrate functionality in the system that auto-deletes the driver/service provider, thus not allowing them to use your platform in the future.

Trusted Contacts

This feature is the key to securing the ridesharing services apps, as it allows the users to add their trusted contacts to their list who they can connect with in just two clicks, with a customized message for help, whenever needed.

The SOS Feature

It will help the users feel secure while choosing your services. This allows the user to send emergency alerts to the trusted contacts, emergency numbers, and the nearby police station, in case of emergency.

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There are many more features and solutions that you can integrate into your rideshare services app, but the above-mentioned are among the most important solutions that you should consider, thus helping you build a brand that is transparent, secure, and safe for its customers.

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How much does it cost to develop a ride-share services application?

The cost of developing a ride-sharing service app may range somewhere between $20,000 - $2,00,000 and sometimes might rise to even more primarily depending on the changing business requirements.

Wrapping It Up

Security is an important concern nowadays for every business and its customers. And when it comes to developing rideshare services apps, it is important to ensure customer safety as the priority.

By considering the aforementioned problems and features as the solution to them, it will help you and your business build trust with your customers, thus making it a secure and reliable platform to avail of the services with ease.

Connect with us now, or hire a developer, and develop the best solution and secure your business with a promising future in the mobility industry.

FAQs: Securing Rideshare Services App

What are some examples of rideshare service apps?

Some of the popular examples of rideshare service apps are Uber, Rapido, Ola Cabs, GrabTaxi, Lyft, and many others.

Is ride-sharing service app, and taxi-booking app the same?

Yes, ride-sharing service apps and taxi booking apps are the same, as both of these apps are a part of the mobility industry. The only possible difference can be the type of vehicle that is being used like it might be a four-wheeler or a two-wheeler vehicle.

Posted by Mahipal Nehra | Posted at 15 Jun, 2023 Web